Last updated: October 14, 2026
At Pit Pros Automotive, honesty is how we run the shop, and that includes how we handle your information. This Privacy Policy explains what we collect when you visit pitpros.com, request an appointment, or bring your vehicle to us at 2802 Inwood Rd in Dallas, and how we use it.
Information We Collect
- Contact details: your name, phone number and email address.
- Vehicle details: year, make, model, mileage, and the service or problem you describe.
- Appointment details: the date and time you request and any notes you send us.
- Inspection photos and videos: images we take of your vehicle during a digital inspection so we can show you what we found.
- Website data: IP address, browser type, pages visited and similar information collected through cookies and analytics tools.
How We Use Your Information
- Confirm and schedule your appointment by phone, text or email.
- Send inspection photos, videos, estimates and repair updates by text, email or FaceTime.
- Answer your questions and provide customer service.
- Send service reminders and occasional offers. You can opt out at any time.
- Keep service records for your vehicle and improve our website and service.
Text Messages
If you give us your mobile number, we may text you about your appointment and your vehicle. Message and data rates may apply. To stop receiving texts, reply to any message or call us at (214) 528-7767, and we will take you off the list.
How We Share Information
We do not sell or rent your personal information. We share it only with:
- Service providers that help us run the business, such as our website host, email provider, scheduling tools, payment processors and analytics tools. They may use it only to provide services to us.
- Parts suppliers or warranty providers, when needed to complete your repair.
- Government agencies, such as the Texas emissions inspection program, when required to complete an inspection or otherwise required by law.
Cookies and Analytics
Our website uses cookies and tools such as Google Analytics and Google Tag Manager to understand how visitors use the site, and Google Maps to show our location and directions. You can block or delete cookies in your browser settings. Google describes how it uses this data in its privacy policy.
Data Security
We use secure servers, SSL encryption and industry best practices to protect your information. No system is 100% secure, but we take reasonable steps to keep your data safe.
Your Choices
- Request a copy of the information we have about you.
- Update or correct your details.
- Opt out of marketing emails or text reminders at any time.
- Ask us to delete your information, where the law allows.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this policy as our services or legal requirements change. Updates will be posted on this page with a new date. Please also review our Terms and Conditions.
Contact Us
Pit Pros Automotive
2802 Inwood Rd, Dallas, TX 75235
info@pitpros.com
(214) 528-7767